Datatex Dynamics has been providing software solutions since 1994, and with more than 25 years’ experience in the market, our business has grown to provide telephony software solutions to thousands of companies. Datatex distinguishes itself from its competitors by providing the most quality enhanced products on the telecommunications market. It is also a brand that is focused on constant development and innovation. The customer’s feedback is important to Datatex who is always developing new and better functionality to keep its clients satisfied
Datatex has always been a leader and innovator in many aspects of its design and development process and the final systems it produces.
Technical teams and resellers are established in most parts of Southern Africa for ease of client service.
Click here to see a range of industries making use of Amethyst Call Recorder.
Why Amethyst call recording?
Amethyst access is web browser based, ensuring easy user training and remote access from anywhere in the world. It is the market leader in providing a quality secure platform for the recording of remote branches with centralized access and storage of recordings. Amethyst provides flexibility in recording method topology (Trunk, Extension, VOIP, SIP and CRE) with the ability to mix any combination of these into one single system.
Amethyst has a very comprehensive and powerful Agent Quality Management (AQM) toolset including user definable scoring soft templates. The AQM functionality in Amethyst meets all HR and legal requirements for “fairness in the workplace”. AQM reporting tools to identify the areas where training should be focused and track supervisor activity.
Amethyst can help any company comply with FICA, FAIS, SOX, PCI, NCA and CPA requirements, as Datatex conforms to the provisions of the Electronic Communications and Transactions (ECT) Act No. 25 of 2002. Amethyst is a 100% black box solution, it is not Windows based and does not require any CALs etc., it is also less vulnerable to virus attacks etc. All software upgrades are free within the same major version and Amethyst has no annual fees.
Amethyst is locally developed and has incredibly fast search tools.
Amethyst2 Archiving through HTTPS allows the hosting of the Windows or Linux servers containing your backed up recordings anywhere it can be accessed by the Amethyst2 server. The recordings can be retrieved directly from the archive server, after the recordings are purged from the live server.
Why TNG?
It is a well-known fact that a Telephone Management System can save any company up to 30% in telephone costs and TNG provides comprehensive reports to assist you with this. It also provides standard features for highlighting exceptional abuse in many aspects of phone usage; this includes cost, duration, and time taken to answer calls. These abuse flags are available in a live screen monitoring tool as well as via reports for later consideration.
From an ease of use and maintenance perspective you do not need any specialized skills to use or manage TNG, because it is web browser based, it can be accessed by up to 10 concurrent departmental heads at the same time, from any of the computers on your network. TNG also provides full access control to ensure that information is only available to those who need access to it.
Why TES?
TNG Enterprise Server (TES) consolidates multiple branch information into a single company view and allocates billing information from various service providers to respective TES users in order to produce an overall single view of resource usage per user.
TES provides a company level phone book with CSV import and export features. It provides users the ability to identify all destinations associated with unknown numbers, business vs. private can be classified per number, per user or per call. TES provides functionality to do call classification; this provides users the ability to bill clients for professional services provided through company telecommunications infrastructure.
It provides simplified bulk email distribution features (scheduling emails to thousands of users with a few clicks) and provides all users access to at least their own call data via TES web server and automated emails. TES will provide a multi-tier billing engine to allow simplified billing options and invoice functions for various industries as well as providing extensive detail and summary reports in HTML, PDF and CSV formats. It provides for the automated scheduling of PDF and CSV reports, provides multiple user access levels (User, department, branch and company) and provides abuse reports on cost and duration.
Facility to load custom rates via CSV or maintain these through the web interface.
API to allow user maintenance via custom integration. AD integration module available.
Why iReCall?
iReCall is our cloud-based solution and provides options for Call Recording, Telephone Management Services and Cloud archiving.
Recordings are encrypted at source (onsite where they are recorded) before being uploaded to our secure servers that are dedicated to store and backup your recordings. TMS call data is captured from a single or multiple branches and uploaded to iReCall providing clients with a single company view.
Call Recordings conforms to the provisions of the Electronic Communications and Transactions (ETC) Act No.25 of 2002 and can help any company comply with all current legislative requirements including FICA, FAIS, SOX, PCI, NCA and CPA etc.
Datatex staff will manage your complete solution. Clients do not have to worry about storing and safeguarding recordings and data. There is no need for specialised skills and resources to manage the solution. Clients always have access to the latest software versions.
Our month-to-month billing contracts mean that iReCall reflects only as operational expenditure (OPEX).