South Africa’s Leading Telephone Call Recording System and Quality Management Software
Recording a call using a flexible, intuitive, and affordable call logger solution is key to achieving optimal operational efficiency. No matter the reason why you need call recording in your business, be it for call centre recording, agent recording or other, our web-based telephone call recording system and quality management software will enhance your operational efficiency – guaranteed.
As the successor to Amethyst, the original version of this ground-breaking telephone recording system, Amethyst now helps you work even more efficiently in the modern, digital workplace, through enabling the ultimate in security, mobility, and scalability.
Here’s how Amethyst will help you and your team to work smarter:
Search and Playback
Intelligence and Reporting
Thinking of upgrading from AMETHYSTLite?
The only differentiation between Amethyst and AmethystLite is the fact that Amethyst comes standard with Agent Quality Management (AQM), and AmethystLite excludes the Agent Quality Management system, but can be purchased as an additional module.
What is Agent Quality Management (AQM)?
AQM provides functionality for creating templates which can be used to score individual agents’ performance in their interactions with your clients. It also allows for the random selection of recordings to be marked for scoring, ensuring compliancy with HR requirements. There are also many reports that can assist in the evaluation of agents and their access compared to their co-workers.
Providing cutting-edge Telephone Call Recording and Quality Management Solutions since 2002.