Amethyst 2

South Africa’s Leading Telephone Call Recording System and Quality Management Software

Recording a call using a flexible, intuitive and affordable call logger solution is key to achieving optimal operational efficiency. No matter why you need call recording in your business, be it for call center recording, agent recording or other, our web-based telephone call recording system and quality management software will enhance your operational efficiency – guaranteed.

As the successor to AMETHYST, the original version of this ground-breaking telephone recording system, AMETHYST2 now helps you work even more efficiently in the modern, digital workplace, through enabling the ultimate in security, mobility and scalability.

Here’s how AMETHYST2 will help you and your team to work smarter:

Recording

Enable flexible, intuitive recording
• Calls captured from anywhere, with any PABX or Android mobile device.
• Full integration with the iReCall Mobile call recording platform.
• Flexibility in recording method topology (PRI, BRI, Analog, VoIP Trunks, plus Analog, Digital & VoIP Extensions).
• Channels multiple recording method combinations into one single system.

Search and Playback

Find and hear your calls in seconds
• Quick and efficient retrieval of calls for immediate query resolution.
• Time-scale display timeline with selective playback capabilities.
• No 3rd party plugins needed to search and listen to calls.
• Access via any device to call recordings and reports.
• Individual agent access to calls for up to 20 calls.
• Enhanced search functions including Call Type, Number of Tags and Number of AQM Templates completed.
• Powerful, multi-level search, tagging and in-line note capabilities.

Storage

Protect your greatest data assets
• Optional cloud-based backup and storage of data.
• Automatic purging and dual archiving.
• Efficient and safe recording data conversions, storage and access.

Team Management

Empower your people for better results
• Unlimited, multi-level supervisor access at no additional cost.
• Individualised supervisor permissions for Agent Quality Management (AQM), audit trails, dashboards, diagrams, additional modules, recording search, recording playback and more.
• Infinite groups and supervisor structures with multi-way group access for easy team management.
• Automated group structure diagrams for accurate group, supervisor and agent allocation.
• Custom AQM Template and Questionnaire setup and easy AQM Questionnaire sharing.
• Advanced Agent Status Review utilities.
• Multiple desktop interface themes for a personalised experience.

Technical Management

Experience technology that just works
• Hassle-free installation with minimal downtime.
• 64-bit application for greater efficiency.
• AMETHYST2 can run on either a physical, or virtual server.
• Secure email connectivity – SMTPS.
• Comprehensive internet based supervisor training.
• Free, comprehensive Software Developer Integration Kit (SDK).
• Ongoing free same-version software updates.
• Automated system health checks.
• Automated software health-checks and error reporting for pro-active software management and resolution.

Intelligence and Reporting

Work smarter with better insights
• Flexible, comprehensive reports and statistics on all call recordings.
• Reports and statistics available per user, extension or telephone number.
• Comprehensive, yet easy to use dashboards for fast, easy Group Access and Agent Quality Management.
• Advanced analysis and automated report generation.
• Quick, automated report distribution via secure email.
• Advanced supervisor auto-logout feature.

Compliance

Align to legal and customer expectations
• Full compliance with POPI, FICA, FAIS, SOX, PCI, NCA and CPA requirements.

Thinking of upgrading from AMETHYSTLite?

Take a look at how your business will benefit.
Learn More about Amethyst vs Amethystlite

Providing cutting-edge Telephone Call Recording and Quality Management Solutions since 2002.