Introducing Amethyst Call Recorder
Amethyst is a web-based call recording system and quality management tool specifically designed to meet the needs of customer-facing contact centers, whether outsourced or managed in-house.
Amethyst features include:
- FICA, FAIS, SOX, PCI, NCA and CPA compliance
- Selective recording
- Automatic call recording to a secure central server
- Remote web access to all recorded calls
- Live call monitoring
- Agent review and scoring: use our pre-defined templates or create your own
- Screen shots saved with the recording
- Agent and supervisor notes and comments saved with the recording
- Powerful fast search functionality: search by date, time, user, extension, number,
destination, duration, status, reference, call type, line number or short notes and comments - Unlimited pre-defined searches
- Random selection of calls for quality review
- Powerful, flexible reporting with a range of pre-defined reports
- Agent access to their own recorded calls via AMTClient
- Automatic dual archiving and purging
- Built-in system checking
- Advanced security using database encryption
- Integration into CRM systems
- Error notifications via email
- Positive and negative scoring for reviews
- Remote site recording
- Flexible growth path
To see the variance between Amethyst and AmethystLite, please click here. Click here to learn more about Amethyst recordings, live listen and archiving.
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