Amethyst

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Introducing Amethyst Call Recorder

Amethyst is a web-based call recording system and quality management tool specifically designed to meet the needs of customer-facing contact centers, whether outsourced or managed in-house.

Amethyst features include:

  • FICA, FAIS, SOX, PCI, NCA and CPA compliance
  • Selective recording
  • Automatic call recording to a secure central server
  • Remote web access to all recorded calls
  • Live call monitoring
  • Agent review and scoring: use our pre-defined templates or create your own
  • Screen shots saved with the recording
  • Agent and supervisor notes and comments saved with the recording
  • Powerful fast search functionality: search by date, time, user, extension, number,
    destination, duration, status, reference, call type, line number or short notes and comments
  • Unlimited pre-defined searches
  • Random selection of calls for quality review
  • Powerful, flexible reporting with a range of pre-defined reports
  • Agent access to their own recorded calls via AMTClient
  • Automatic dual archiving and purging
  • Built-in system checking
  • Advanced security using database encryption
  • Integration into CRM systems
  • Error notifications via email
  • Positive and negative scoring for reviews
  • Remote site recording
  • Flexible growth path

To see the variance between Amethyst and AmethystLite, please click here. Click here to learn more about Amethyst recordings, live listen and archiving.

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