AMETHYST

RUBY

TNG & TNG4*

TNG, our fast and effective web based telephone management system makes provision for up to 10 Department Head logins, each with access to his/her departments only. The application has a number of fixed reports, all with a ‘Drill Down’ functionality which takes reporting to a whole new level. TNG is extremely easy to configure and maintain. TNG does not make use of a database but instead uses 50% of the available PC memory; resulting in fast searches and quick report generation. TNG is designed to run on both Windows and Linux operating systems. TNG4* is used exclusively for Asterisk.

RUBY call centre management system is the ultimate generic solution for supervisors and managers to effectively manage call groups and agents on a real-time basis. The appearance of on-line flash update information on supervisors’ screens, wallboards and soft-boards enables you to know the status of all your call groups and agents at any time.

AMETHYST utilizes all of the traditional and many innovative methods to record telephonic conversations to a central server via a LAN or WAN. The recording method ensures a very secure environment, with all recordings encrypted and an MD5 checksum added for extra integrity checks. If you are looking for a call recorder that meet the needs of some of the top companies in South Africa then you have just found it. AMETHYST is considered as one of the top 3 in SA and has proven itself in large scale operations over many years with one of the best AQM tools in the market segment and very powerful integration tools both Windows and other OS environments.

READ MORE

READ MORE

READ MORE