AMETHYST vs AMETHYSTLite

The only differentiation between Amethyst and AmethystLite is the fact that Amethyst comes standard with Agent Quality Management (AQM), and AmethystLite excludes the Agent Quality Management system, but can be taken as an additional module.

What is Agent Quality Management (AQM)?

This includes functionality for creating templates which can be used to score individual agents’ performance in their interactions with your clients. It also allows for the random selection of recordings to be marked for scoring, ensuring compliancy with HR requirements. There are also many reports that can assist in the evaluation of agents and their access compared to their co-workers.