Amethyst appeared to offer better reliability, competitive pricing and, being based in South Africa, more reliable and attentive support. DirectFin tested Amethyst on one of its 20 PRIs for one and a half months, during which not a single call was lost, before deciding to implement the solution across the whole organisation (including administrative staff as well as the call centre) in late 2006. Read more...

AMETHYST has been in constant use at MSO since the beginning of the test period. “I cannot tell you how liberating it has been,” says Garner. The ability to listen to and retrieve calls through a secure Web interface has been a revelation, she says: “I can do what I need to do, when and where I need to do it, whether it’s in my lounge at home or a hotel overseas. I spend a lot of time travelling and the ability to monitor things and get involved if anything is escalating is invaluable.” “We would have spent double if we had to for this solution,” adds Garner. “Getting the right functionality was our first priority, price came second.” Garner says the installation was “seamless, efficient and delivered on time. Training was offered but I really didn’t see the need, it’s so simple to use. I’m exceptionally happy with the AMETHYST system. It’s been more exciting than my new car.” Read more...

Within one week after the installation date, I was again approached by senior management and asked to retrieve telephone conversations relating to a particular construction project. All of the relevant information was retrieved, the claim was successfully repudiated, and the entire voice logging system was, in effect, paid for within that first week of operation. We have retained the system ever since and it has proved it’s worth countless times over. In the modern business environment where ethics count for very little, we would never consider operating with out a very reliable and effective voice logging system. The Amethyst system has proved to be just that. Read more...